NSL Product Repairs and Return Procedures

There is a standard Return Policy for returning products back to NSL Group Ltd depending on the type of return you need to make (faulty or non-faulty) an RMA (Return Authorisation) request needs to be made to our Returns Department. You can do this by using the NSL Online RMA request process.

 

Before initiating the returns process, you need to determine the type of request you wish to make:

 

Non-Faulty Product Return:

Product within 14 days of invoice date is not required

Please see (1) Non-Faulty Product Return Policy for more details

 

Faulty Product Repairs and Return:

Non-Faulty: Product that is faulty

Please see (2) Faulty Product Repairs and Return Policy for more details

 

Once your RMA request has been received, an RMA Number (assuming all details are correct) will be e-mailed back to you. This form is your authorisation to return the product to NSL and needs to be used as an address label and attached to the outside of the consignment. This will allow our returns team to identify your specific return and ensure there are no delays in processing.

 

All returns should be sent to:

 

9/180 Montgomerie Road, Mangere, Auckland 2022

 

Please note that although NSL makes every reasonable effort to process your return requests within 24 hours, some manufacturers have specific requirements which may delay processing.