FAQ

How do I contact the Service Department?

Please contact service@nsl.co.nz

Email is our recommended method of contact, please include full details relating to your enquiry such as purpose of contact (e.g. fault description or part required), product code, serial number, date and proof of purchase, contact details and for existing jobs please include the RMA number.

You should expect a follow up email within three working days.

Alternatively phone 09 913 6212, or you can visit by contacting us to book an appointment.


Where can I find a part number for what I want to order?

Please contact service@nsl.co.nz

Email is our recommended method of contact, please include full details of the part required, product code, serial number, date and proof of purchase and contact details.

You should expect a follow up email within three working days.


Where do I book and send the defective product or part for repair or replacement?

Click here to book a repair or warranty job or email service@nsl.co.nz

Once you have obtained a RMA number, return your defective goods to:

NSL Service Department

Unit 2, 180 Montgomerie Road

Airport Oaks

Auckland 2022

RMA number: *All returning goods MUST be clearly marked with a RMA number supplied by NSL.


Important Information

- Do not ship any accessories with your repair unless they are vital to the demonstration of the fault or operation of the unit.

- If possible, prior to shipping, save any files, shows, designs etc. related to software operated products. It is likely that during the repair and testing process the item will have to be reset to a default state.